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How to Use National Days Properly for Advertising

How to Use National Days Properly for Advertising

April 21, 2024 Add Comment

webitfy.com - Thousands of national days celebrate just about any treat or occasion you can think of, from National Doughnut Day to World Smile Day. These national days can provide content for your social media marketing team and be a great way to drive engagement and sales. 

TipTip

Use national days to inspire your advertising, marketing and public relations efforts to help grow your brand and reach new customers.

However, while many of these days have their perks ― who doesn’t love a day centered on doughnuts? ― only some will relate to your business. However, with careful thought and planning, national days can help you grab the attention of both loyal and new customers. 

This guide offers tips for small businesses that want to identify the best national days for their marketing strategy and how to harness them. Read ahead for a sample of national days and how you can integrate them into your marketing calendar. 

Editor’s Note: Looking for information on social media management services? Use the questionnaire below and our vendor partners will contact you to provide you with the information you need:

50 national and international days you can use in advertising

This list barely scratches the surface of available national days to celebrate. Of course, not all these days will pertain to your business. That said, you might be surprised how creative you can get when connecting these occasions to your brand. 

Here are 50 national and international days to keep in mind when drafting your business marketing plan and social media content calendar. 

1. National Bagel Day ― January 15

Kick off the new year by celebrating this breakfast staple and its endless savory or sweet topping choices. Use this day to highlight how your product goes great with a bagel, whether it’s coffee or a morning podcast. 

2. National Cheese Lover’s Day ― January 20

Pay homage to your favorite fromage. Since cheese goes with just about everything, National Cheese Lover’s Day has tons of marketing potential for many foodservice businesses. If you don’t sell food, try poking fun at the day with a cheesy pun instead.  

3. Get to Know Your Customers Day ― third Thursday of each quarter 

Customer satisfaction is key to any successful business. This occasion gives you four chances throughout the year to connect with your customers and ask them to share their valuable feedback. 

4. National Compliment Day ― January 24

If you want to make someone’s day better instantly, a few words of kindness and appreciation can go a long way. Reinforce your brand’s positive message and encourage your customers to be generous with compliments. 

Did You Know?Did you know

National days are a great way to use social media for business to connect with customers on an emotional level.

5. National Opposite Day ― January 25

Turn your world upside down and say the opposite of what you actually mean all day. National Opposite Day offers the chance to get silly and create a print, digital or email marketing campaign with fun, eye-catching content. 

6. National Thank a Mail Carrier Day ― February 4 

We all rely on the hard work of mail carriers and businesses are no exception. Even if you don’t ship your products or use direct mail marketing, there’s a good chance you rely on the postal service to receive supplies and important mail. Use this day to publicly thank mail carriers for keeping business moving ― customers might appreciate the gesture and become more likely to buy from you.

7. National Pizza Day ― February 9

Americans love pizza so much that we eat 3 billion a year ― 4 billion if you count frozen pizzas. On this scrumptious national day, pizzerias can offer print and digital coupons to incentivize customers to celebrate this momentous occasion. 

8. Global Movie Day ― second Saturday in February 

This international holiday celebrates the wonders of cinema. Appeal to the film buffs in your customer base and drive engagement with a social campaign via Instagram that asks your audience to share their favorite movies. 

9. Galentine’s Day ― February 13

The most important relationships aren’t always romantic. Give your customers tips on celebrating the strong female friendships in their life the day before Valentine’s Day.

10. National Peanut Butter Lover’s Day ― March 1

Peanut butter makes a great companion for various ingredients. If you’re in foodservice and peanut butter isn’t on the menu, spotlight your products that go great with the nutty spread. 

11. National Employee Appreciation Day ― first Friday in March 

This national day acknowledges that no matter your industry, your business can’t run without your employees. This is an excellent day to publicly thank your team for their hard work and show customers you care about your people. 

TipTip

Celebrate National Employee Appreciation Day with a video livestream introducing your behind-the-scenes employees.

12. National Dress Day ― March 6

From little black dresses to colorful summer numbers, National Dress Day salutes this fashion staple. This day is an ideal opportunity for clothing retailers to showcase their best dresses in-store or online. 

13. International Women’s Day ― March 8

International Women’s Day lifts up women’s accomplishments and raises awareness about gender inequality around the globe. Demonstrate your organization’s commitment to closing the gender gap by recognizing this important day. 

14. National Napping Day ― the day after the return of daylight saving time

Adjusting daylight saving time usually leaves most of us a bit tired, so what better day to celebrate the art of the nap? If self-care is central to your brand, this is a great opportunity to remind your customer base that rest is essential. 

Did You Know?Did you know

Some studies show that sleeping at work boosts productivity. National Napping Day might be a great day to test out the theory with your employees.

15. National Handmade Day ― first Saturday in April 

This national day elevates craftsmanship of all kinds. If you run a small business or Etsy shop with handmade products, highlight the love and care you put into every item with a video or photo series.

16. National Siblings Day ― April 10

The bond between siblings is one of a kind. Use this day to highlight your story if you run a family-owned business or work with family. 

17. National Pet Day ― April 11

Who doesn’t love an excuse to celebrate our favorite furry friends? Pet-related social posts are already incredibly effective at driving customer engagement. Ask your followers to tag your products in pictures with their pets. If you’re a pet owner, spotlight your team’s furry friends on your socials or business blog. 

TipTip

National Pet Day is a great excuse to showcase your office pets if you allow them as a workplace perk.

18. Earth Day ― April 22

This day emphasizes the importance of protecting the planet and its environment. You can use this national day to highlight your business’ commitment to sustainability and a sustainable business model. 

19. National Beverage Day ― May 6

This is the day to quench your thirst with your favorite liquid concoction. From hot beverages like coffee to cool refreshments like soda, National Beverage Day offers the ideal marketing opportunity for a range of drink-based businesses. 

20. National Space Day ― first Friday in May

National Space Day applauds the scientists who paved the way in space exploration. It’s also a great chance to get kids excited about science and astronomy. If your business is geared toward kids or education, use National Space Day to create out-of-this-world content. 

21. National Fitness Day ― first Saturday in May 

National Fitness Day is meant to promote healthy habits and get everyone moving. This day offers a valuable chance to promote your wellness business. 

22. National Rescue Dog Day ― May 20

This day encourages you to adopt, not shop. If you own a pet supply business, have customers tag your company in photos with their rescues in your store or with your products. If you’re not a pet-related business, but there’s a rescue agency close to your heart, consider reaching out about a potential partnership. If you’re a dog-friendly business, use this as an opportunity to show off the rescues in your extended employee family.

23. National Doughnut Day ― first Friday of June

National Doughnut Day represents a reason to grab a sweet treat and several brands without a direct connection to doughnuts often participate in the festivities. This is a day when your business can showcase its voice and identity.

24. National Children’s Day ― second Sunday in June

If you’ve got any kids’ products in your inventory, this is a good day to highlight them. You can’t quite target kids in advertising since they don’t typically shop, but you can get their parents’ attention with the right messaging. 

25. National Selfie Day ― June 21

These self-portraits are already a favorite to post on social media. Use National Selfie Day as an excuse to encourage selfies that include your product or service. 

Key TakeawayKey takeaway

Make a Snapchat geofilter and encourage patrons and nearby customers to share selfies that promote your brand.

26. National Ice Cream Day ― third Sunday in July

Beat the heat with a cool treat. This national day is a great advertising opportunity for ice cream or dessert brands. It could also be a great chance to highlight ice cream-themed products, such as ice cream cone jewelry. 

27. National Friendship Day ― first Sunday of August

This day can be an incredible opportunity to generate engagement on social media when done correctly. Tie your products to tips that inspire customers to show their friends how much they matter. You can also highlight workplace friendships at your business by posting employees who are office best friends forever.

28. National Book Lovers Day ― August 9

If you own a local bookstore, National Book Lovers Day is the ideal day to promote your business. In other industries, you can offer some reading suggestions within your niche to connect your business with this national day. 

29. National Tell a Joke Day ― August 16

Humor is a great way to grab your customers’ attention and send a message that emotionally resonates. Celebrate the art of the punchline and get creative with a National Tell a Joke Day campaign. 

TipTip

April Fools’ Day is another great day to share your brand’s sense of humor with your target audience.

30. National Grandparents’ Day ― Sunday after Labor Day

If your company sells anything that older adults might find useful, National Grandparents’ Day is a great advertising occasion. Promote discounts to drive sales, targeting your actual customers as well as people who might buy them gifts.

31. National Kids Take Over the Kitchen Day ― September 13

Engage with your parent customers and encourage them to share a fun family activity. Mark this day on your marketing calendar if you sell food or kitchen-related products. You can create a fun hashtag for your audience to use with pictures of their kitchen takeovers. 

32. National Dance Day ― third Saturday in September

This national day celebrates joyful movement and offers many opportunities for fun social engagement campaigns. National Dance Day can be especially effective for attracting customers to small bars or venues where you can dance the night away. 

33. Voter Registration Day ― September (day changes annually) 

If community involvement is part of your brand voice, Voter Registration Day is a great nonpartisan way to promote civic participation. You can offer a limited-time discount to customers who register to vote or create a unique promo code using the word “vote” and the year. 

34. National Family Day ― fourth Monday in September

National Family Day recognizes the importance of gathering around the table and bonding over a family meal. Post products like food and beverages or after-dinner games to inspire a memorable evening with your given or chosen family. 

35. National Coffee Day ― September 29 

National Coffee Day offers your business a chance to engage customers regardless of your industry. If customers wait in your store while completing their purchase, consider offering free coffee on National Coffee Day. 

36. National Taco Day ― October 4

Make them at home, visit your favorite taco spot or throw a taco party ― this is the day to enjoy this beloved handheld dish. It’s an obvious advertising opportunity for restaurants or food and beverage vendors. But small businesses with cool taco merchandise like taco-printed clothing can also get in on the fun. 

37. World Teachers’ Day ― October 5

Teachers have one of the most important, but often underappreciated, jobs in the world. Honor the contributions of educators everywhere and pay tribute to the teachers who helped make you a success. You can also offer discount codes to educators to thank them for all their hard work. 

38. World Smile Day ― first Friday in October

World Smile Day invites us to spread a little joy and share a smile. If positivity or humor is relevant to your brand, run a campaign focused on making your customers smile. Since Harvey Ball, inventor of the iconic yellow smiley face, founded this day, feel free to incorporate emojis into your campaign too. 

39. National Dessert Day ― October 14

No meal is complete until you’ve had a little something sweet. Inspire your customers to indulge in your business’s sugary products on National Dessert Day. 

40. National Stress Awareness Day ― first Wednesday in November

Our busy modern lives can lead to feelings of stress. National Stress Day aims to raise awareness and promote positive mental health practices. If your brand is in the wellness space, this could be a good day to communicate how your services can help with self-care. 

Key TakeawayKey takeaway

Honor National Stress Awareness Day by creating a stress-free work environment for your employees. Consider extra safety measures, advocate for wellness and practice open communication.

41. National Sandwich Day ― November 3

Early November is the time to uplift this versatile lunchtime classic. Since there’s almost no limit to the ingredients you can use for a sandwich, this day can be relevant for a range of food vendors. 

42. World Kindness Day ― November 13

World Kindness Day reminds us that we can make the world a better place, even with our smallest actions. Emphasize the caring nature of your mission and urge your customers to commit random acts of kindness on this national day. Businesses can also commit to charitable contributions to demonstrate kindness.

43. Black Friday ―  the Friday after Thanksgiving

A huge sales day for retailers, Black Friday signals the beginning of the Christmas shopping season. With people on the lookout for bargains, this is a great opportunity to boost sales by offering exclusive deals and Black Friday discounts. 

44. Small Business Saturday ― the Saturday after Thanksgiving

First recognized in 2010, thanks to efforts from American Express, Small Business Saturday encourages customers to support small (and often local) retailers. Give your small business a boost and research campaigns early in the year to stand out when November rolls around. 

TipTip

Beef up your local marketing strategy as Small Business Saturday approaches to ensure you’re maximizing your chances of success.

45. Giving Tuesday ― Tuesday after Thanksgiving

After a handful of shopping-focused national days, Giving Tuesday asks us to spend on a good cause. If your business partners with a charity or nonprofit organization, spotlight its important work. You can also demonstrate your commitment to corporate social responsibility and donate a percentage of proceeds from sales on Giving Tuesday. 

Did You Know?Did you know

About 56 percent of Americans donate money to charities every year.

46. National Bartender Day ― first Friday in December 

Today is the day to thank your favorite mixologist. Bars and liquor vendors should note this day in their marketing plans ― and ensure they encourage customers to tip generously. 

47. National Cookie Day ― December 4

Cookies are already a big part of the holiday season, so it makes sense to give these classic treats a dedicated December holiday. This is a great day for bakeries to offer exclusive discounts. If you sell baking ingredients or appliances, consider a social campaign and ask your customers to tag you in photos of them enjoying homemade cookies. 

48. National Underdog Day ― third Friday in December

Everyone loves to cheer for an underdog, and it can certainly be argued that small businesses are underdogs in a large-business world. Target your customers with a video and tell a story about the history of your business. If your audience sees how much hard work you’ve put in, they may want to support and be part of your success. 

49. National Chocolate-Covered Anything Day ― December 16

Chocolate can improve many desserts or snacks so, naturally, there’s a day to praise all things chocolate-covered. Promote your chocolate-covered products or give customers some ideas on your ingredients that would pair well with cocoa. 

Key TakeawayKey takeaway

Chocolates make excellent employee gifts and Secret Santa gifts during holiday festivities.

50. National Thank You Note Day ― December 26 

After the holidays, it’s important to show gratitude for all the wonderful gifts you received from family and friends. National Thank You Note Day is a great opportunity for stationery stores to highlight the personal touch their products add. 

How to prepare for national days

To take advantage of national days, keep these tips in mind.

1. Map out national days quarterly.

It’s important to have a quarterly marketing strategy to break down your annual marketing plans into easily digestible sections. Using national days to promote your business is no different. Plot out which days you want to emphasize each quarter. If a campaign didn’t perform well in the first quarter, you can reevaluate and adjust your plans for national days next quarter. 

2. Identify the national days relevant to your brand.

Avoid posting about national days if they have no connection to your business. A pizza parlor tweeting about how customers should grab a slice for National Fitness Day doesn’t make much sense. Posting on days that don’t complement your business may turn customers off and reduce engagement. Remain true to your business and find national days that genuinely connect to your organization to include in your marketing plan.

“Just because national days abound doesn’t mean they’re relevant,” said Kelsey DeMarco, senior director of creative operations at Day One Agency. “Don’t just latch on for the sake of social content. Have a strategy. After all, nobody likes the person at the party that just talks to talk.” 

3. Create and schedule national day campaigns in advance.

If you forget and see that tomorrow is National Friendship Day, your business will have a tough time putting together a social media campaign that will generate engagement in only a day. The planning process around national days should start weeks, if not months, in advance.

“I think a big part of being able to generate engagement via social is by planning,” advised Sophie Duncan, senior copywriter at Greenlight. “Make sure that you have a plan and you know when you’re going to post what content.”

Diana Stern, vice president of marketing at NRS, says her company plans Thanksgiving and Christmas promotions months in advance. “It’s a lot about offering the communities we serve the ability to feel connected,” Stern said.

Duncan also stressed the importance of brands understanding their identity and leaving adequate time to create advertising campaigns centered on national days. Whether it’s a widely celebrated holiday like Thanksgiving or a less traditional celebration like National Doughnut Day, your business must plan ahead to create the best advertising campaign. 

4. Measure which national day campaigns drive the most engagement.

National days can be a great marketing tool, but you must measure the results. This way, you know whether you’re taking the right approach. NRS, for example, provides its clients with actionable data to help them take better advantage of trends, including those related to national days. It also provides sales data on trends approximately three to six months in advance of when customers might be more inclined to purchase certain products. 

TipTip

Set and measure the key performance indicators that best suit your national day campaign and use the results to inform future campaigns.

5. Reassess the most important national days to target.

Like any marketing plan, your strategy for preparing for holidays will always be a work in progress. Prioritize reviewing the data you measured with each campaign and evaluate which campaigns are worth repeating ― and scrap what’s not worth the return on investment. 

Use national days to market when it makes sense

With so many national days to choose from, there’s likely to be at least one that fits your business and its message. Be mindful about which national days you mark on your calendar, then craft content that stands out. No matter where along your sales funnel you’re targeting, national days are a great chance to get creative and grow your business. 

Bennett Conlin and Max Freedman contributed to this article. Source interviews were conducted for a previous version of this article.

Have Old Stuff? Start a Side Business by Selling It

Have Old Stuff? Start a Side Business by Selling It

April 21, 2024 Add Comment

webitfy.com - Online peer-to-peer marketplace sites – such as eBay, Craigslist, Facebook Marketplace, and other platforms – are making it easier than ever for individuals to make money quickly by selling unwanted items. With just a few clicks, you can list and sell almost any product you want.

An online resale business can be profitable, whether you have a lot of personal items to sell or you hunt for bargains at yard sales, thrift stores, or flea markets to purchase merchandise. If you are considering becoming a private online reseller, here are some things to keep in mind to help you succeed. Happy selling!

Why start a resale business

The resale business has several advantages for entrepreneurs. With so many online reseller markets, overhead costs are low. All you need is a phone and something to sell.

One business model known as dropshipping doesn't even require inventory. Retailers market goods owned by third parties. Resale businesses also provide an easy way to turn unused items into cash.

Develop retail business

While resellers can do well, so far you can only sell used items you own and those of your family and friends. Consider expanding your inventory by hunting for treasures at estate sales, thrift stores, and garage sales, then selling them online for a profit.

Successful retail businesses tend to have advantages, such as knowledge or privileged access to a wide selection of certain product categories. It could be designer clothing and accessories, best-selling furniture, or vintage car parts. The most successful retailers target one or more types of goods. For example, online consignment platform Love That Bag etc. specializing in designer bags and jewelry. Even used items can sell for thousands of dollars.

Tips for selling used goods

In many cases, it makes sense for consumers to buy used items. However, doing this generally still carries a greater risk than buying a new one. Following these tips and putting your best foot forward to buyers is a surefire way to make your online sales efforts a success.

1. Honest and thorough.

Building a good reputation as an honest and trustworthy seller is important in online business. Even if you don't want to develop repeat business, online reviews and user ratings reflect on you in a way that can encourage or hinder future business.

“Be sure to include the condition of all your items, even if they are in excellent condition with no defects; Buyers want to know that,” said Heidi Ferguson of princessntheflea, an antique seller who uses several platforms, such as Etsy. “Fill in your store profile and shipping policy completely. This gives an idea to buyers [as] who you are and further guarantees trust.”

Additionally, fully describing the condition of the products you sell can prevent returns, which quickly eat into your profits and demand more of your time and attention.

“Make sure you explain the condition of the item well up front,” Ariel M. Ruggeri, an eBay seller, told Business News Daily. “If you don't describe it well and the buyer wants a refund, it would be a huge hassle and a waste of time and money if they sent it back and resold it.”

TipTip

Retailers need to interact effectively with their customers. Here are four key pointers for improving communication.

2. Use lots of high-quality photos.

You can better protect yourself from returns and unhappy buyers by including several high-quality photos in your listing. Generally, the more photos you include, the better. In addition to informing buyers about the condition of the product, this also improves your listing in search results.

“Use seven to 10 images in your listing. You will gain more visibility and credibility with potential buyers,” says Ferguson, adding that it is important to optimize your virtual storefront for mobile devices. “Always check your store from multiple electronic devices to confirm what shoppers are seeing.”

The caveat is to avoid copying photos of the products you sell from the internet. Post high-quality photos of the actual items you are selling; Otherwise, you will have problems with buyers because of even small differences.

“Take really good photos and never right-click and steal photos from Google images,” says Gari Anne Kosanke, an online seller who runs Bead Lovers Korner across multiple platforms. “Taking great photos will make the listing unique and provide potential customers with a great visual so they won't be disappointed or disappointed when they receive the merchandise.” (Here are Business News Daily's picks for the 12 best photo editing apps for business.)

3. Pay attention to your profit margin.

Online sales can sometimes feel like a personal endeavor, but remember that you are running a business. If you don't think you can make big profits, it's probably best to leave that cool stuff on the shelf. The mantra for successful sellers is “Buy low, sell high.” And pay close attention to your profit margins.

“I always ask myself one question: Can I double my money?” Ruggeri said. “If you meet [a] great product [to resell] but it's too expensive, go away!”

It's also important to document your business so you can track what comes in and goes out. As with any business, budgeting and tracking revenue and costs is key to truly understanding how well you are performing, and can help you adjust your strategy.

“Make yourself an Excel spreadsheet with revenue, cost of goods, costs, and profit for each item you sell,” says Ruggeri. “It will collect all your data in one place and keep it simple.” You may even want to look for the best accounting application for your SME.

4. Market yourself properly.

It's hard to sell things if there's no audience, so don't forget about your marketing plan. Social media is a good way to drive traffic to your store, as is following best practices for listings on the platforms themselves (e.g., lots of quality photos, complete descriptions, tags, good reputation). Cross promotions and even cross selling are great ways to spread the word.

“Promote yourself on Facebook, Instagram, Twitter, and Pinterest, and link all your accounts back to them [your selling platform] to direct traffic,” Ferguson said. “Stay interesting. Engagement is key, not likes.”

Once you have an engaged audience, you can start building. Organic search is the best way to find one-time buyers, but developing repeat business is also very effective. For sellers who specialize in one category, like Ferguson in vintage, it can be very rewarding to find collectors or enthusiasts who come back to your shop time and time again.

Key TakeawaysKey picking

Should you cross-promote on social media? Here are the main marketing concepts for SMEs.

5. Confirm payment before shipping.

This may seem obvious, but ensuring payment is cleared before shipping your item is very important. Payments can bounce, or buyers can choose not to pay. Unfortunately, not everyone can be trusted, so to avoid fraud, finances are always your top priority.

“Don't send until you've been paid and the money is in your account,” Ruggeri says. “If you receive a check…make sure it clears. If you sell through Craigslist, try to only take cash. That will make it easier for you.”

Reselling is a quick way to start a business

Almost anyone can try to start reselling. With a good eye for deals and knowledge of social media, this can be done very well. While resales can grow from interest in a particular product category, it's important not to let personal interests get in the way of business. Only take items that you believe can be sold for much more than you paid.

Additional reporting by Alex Halperin.

4 Ways to Improve Communication With Customers

4 Ways to Improve Communication With Customers

April 20, 2024 Add Comment

webitfy.com - Businesses often struggle to build or maintain customer satisfaction and loyalty. Whether it's building the trust of new customers, building better relationships with existing customers, or resolving complaints from those who have had negative experiences, nothing is more important to any business than how clients perceive them. This guide can help your business improve customer relationships and ensure your entire team communicates effectively with customers so your business remains profitable.

Why is customer communication important?

Customer communication is important because brands with a positive reputation benefit from repeat business and word of mouth advertising. The way your team communicates with customers can make them feel valued and leave them with positive memories of their experience. Alternatively, this can make them feel neglected and dissatisfied, guaranteeing they will take their future business to your competitors (and possibly spreading the word about their negative feelings too).

When thinking about customer communications, it's important to remember that the consumer-brand relationship is similar to a relationship between friends. If you explain to your friend that his recent behavior has disappointed you and he responds rudely and uncaringly, your relationship will suffer. However, if your friend genuinely listens to you, solves the problem, and changes his behavior moving forward, you will likely respect him more.

The same goes for brands and how they interact with customers. Everything matters, whether it's the tone of voice in customer support calls to the consistency of marketing messages across platforms. Customers should feel that they know a brand, and that the business values ​​them. Every relationship is a two-way street.

Key TakeawaysKey picking

Brands and customers have a personal relationship, so it's important to nurture them in the same way you would a friendship. Making your customers feel valued and considered is the first step in building brand loyalty.

How to improve communication with your customers

Sometimes, brands need to repair their relationships. This may stem from long-term difficulties in communicating with customers. Luckily, even brands that haven't always done the best job at customer engagement can improve how they communicate with their audiences.

We spoke with Peter Muhlmann, founder and CEO of Trustpilot, who outlined four ways to improve consumer communications. Implement these tactics to achieve better relationships with your customers.

1. Respond to dissatisfied customers.

While it may be tempting to ignore rude comments or bad reviews, doing so will only damage your reputation. Don't avoid problems; Approach with genuine concern and an open mind.

“Consumers are human and want to be treated that way,” Muhlmann said. “Answer their questions and solve their problems as if you were trying to help your mother. Be personable, and give genuine attention to their concerns.”

According to a study from Zendesk on customer experience trends, 74 percent of customers say they are willing to forgive a company's mistakes after receiving exceptional customer service to resolve an issue. That means retaining customers is worth a few minutes of your time. You can learn a lot about top-notch customer service from luxury brands, which have perfected the art of serving demanding customers.

2. Reply in time.

Sometimes responding to comments and concerns is not enough. Do your best to respond within 24 hours, proving to customers that their concerns are important to you. The best way to show customers that you care is to set up a system that focuses solely on customer service.

“If you take a proactive approach, you're already halfway to that goal,” Muhlmann said. “The key to staying on top of customer reviews is to actively seek them out and have a strategy and process in place beforehand. Like many important business operations, preparation and planning take a lot of time.”

Outsourcing customer service to a reputable call center or virtual answering service is one way to ensure that customer concerns are addressed as quickly as possible.

3. Implement two-way communication channels.

Use social media platforms to facilitate dialogue between you and your customers. For example, on Twitter, make sure consumers can tweet their concerns to you and receive replies in the same thread. Facebook Messenger offers a personalized way to discuss questions or concerns. Facebook Live Q&A is another way to effectively engage your customers in a dialogue that makes them feel heard.

“Social media and third-party online review platforms provide the perfect space for open and consistent two-way communication between companies and their customers,” said Muhlmann.

Additionally, this communication method creates a valuable data set to help you reach future consumers. As Muhlmann says, “Keyword tagging and natural language processing tools can help you discover consumer behavior trends and patterns, all of which can help you improve and grow your business.”

TipTip

An online presence alone is not enough. To maintain followers and customer engagement on social media platforms, use them strategically. Follow the 5:3:2 rule for posting on social media to get the most out of your online presence.

4. Resolve issues online.

If you encourage open communication on online platforms, approach concerns and public reviews the same way you would handle private emails and phone calls. One bad comment can explode and spread the word that your business is unprofessional.

“You want to ensure that your brand responds based on empathy as well as demonstrating the brand's ability to admit mistakes by issuing an apology if necessary,” says Muhlmann. “After all, no one is perfect, and that includes businesses – even some of the most successful businesses in the entire world. If you make a mistake, that's okay. Take responsibility, and propose solutions.”

Do you know?Do you know

Consider using a reputation management service to help you maintain your online image. Read our guide to the best online reputation management services to choose the one that best suits your needs.

How to communicate with customers on various platforms

Over the past decade, new channels for communicating with customers have emerged. In addition to face-to-face and telephone interactions, most brands also connect with customers through social media, text message marketing, web-based live chat, email marketing, and even direct mail.

While these channels encourage more open communication with customers, they also present challenges in managing multiple communication channels. However, if used correctly, these platforms can improve customer communications.

One of the keys to successful communication is setting response time expectations. For example, if you have a telephone number, provide the number's hours of operation, and make sure someone can answer the phone during those hours. If you use email, send automated responses that tell customers when to expect a response. If you say you will respond within 24 hours, do so. The initial response lets customers know you received the message and sets expectations. You have to meet those expectations or risk losing customers.

Additionally, allow customers to provide feedback, and be responsive to it. Even if they complain about something you can't (or don't want to) fix, let the customer know you care. Third-party online review platforms provide a great way for your customers to give you feedback, and many of them allow you to address their concerns.

Being too proud and unable to admit mistakes is a surefire way to turn off consumers. However, acknowledging and resolving issues on a public platform shows your audience that you are sincere and willing to work with your customers.

Key TakeawaysKey picking

Managing multiple social media channels can be a challenge. Social media monitoring tools can help you keep up with your customers and respond to them more quickly.

Customer communications can make or break your business

When trust in your business is declining, improving customer communications is critical to your business success. Instead of ignoring customer complaints or hiding your mistakes, confront them directly in a constructive manner.

Respond to unhappy customers and make sure they feel heard. Offer real solutions whenever possible so customers feel confident that you are taking action to address their concerns.

When you respond to a customer, do it promptly. If you can't respond quickly to customers within your organization, choose a customer service call center or virtual answering service to do it for you. Make sure you have a two-way communication channel to engage in dialogue with your customers.

Social media channels provide a great opportunity to do this while collecting valuable data about customers that can help you communicate with them. If you have a presence on an online platform, use it to address customer complaints and concerns online, be willing to admit your mistakes publicly, and offer solutions.

Put yourself in the customer's shoes to respond with empathy. If you implement these practices, your business can improve communication, trust, and customer retention.

Customer communication drives satisfaction

The way you and your team communicate with customers and respond to their needs determines whether your customers will be satisfied or not. If you consistently provide a satisfying customer experience, you will build brand loyalty and repeat business. It's important for your entire organization to understand how to talk to customers, whether on sales calls or when handling complaints. Train your employees to provide a first-class customer experience and it will pay off.

Tejas Vemparala contributed to the writing and reporting of this article. Source interviews conducted for an earlier version of this article.

Starting an Etsy Shop? Here's How to Do It

Starting an Etsy Shop? Here's How to Do It

April 19, 2024 Add Comment

webitfy.com - Through Etsy, you can create a virtual shop and sell goods and services exclusively online. If you want to join Etsy's nearly 2 million sellers, there are a few things to consider first. Whether you want to become a full-time Etsy seller or are just trying to make some extra money, starting your journey with Etsy is relatively easy. Here are some basic steps to opening your own Etsy shop.

How to create a successful Etsy shop

Here are the steps you should take to launch a successful Etsy shop.

1. Choose your niche.

When deciding on a niche for your Etsy shop, it's important to choose something that interests you and fits your interests to ensure you never get bored of creating products that fall into that category.

Once you have a general idea of ​​the types of products you will sell, research similar sellers for inspiration. What language do they use? What makes their products unique? How do they present their content in an engaging way?

Dan Cordero, owner of Etsy shop Cordero Lighting, suggests browsing shops that match your interests and talents to check their success rate.

“You have to have a passion for what you make and sell, so if your niche intersects with market appeal and profitability, you will make a profit,” he says.

From there, consider how you'll make the product, package it for shipping, find places to buy raw materials, and build good customer service and social media marketing, he adds.

2. Register, create and stock your store.

You must register with Etsy before opening a shop. Registration is free, but Etsy charges a registration fee ($0.20), a transaction fee that also applies to shipping fees (6.5 percent) and a payment processing fee (3 percent plus $0.25).

Once you have the basics mapped out, create your shop and make sure to stock it with as many items as possible to get started. You'll want to appear professional, and offering only a few items will probably lower your ranking.

Cordero recommends keeping your store as compact as possible, with at least 20 products. However, the process may take a while, so don't worry if you only have a few items to start with. Keep adding as time goes by, as often as possible.

“You want to treat your Etsy shop as a brick-and-mortar store,” he says. “You don't want to walk into a brick-and-mortar store and only see five items on the shelf. You want to be taken seriously.”

Key TakeawaysKey picking

Stock your Etsy shop with as many items as possible so you appear professional. Twenty products is a number to keep in mind.

3. Expand your audience.

Check out these tips to ensure your shop reaches as many Etsy users as possible:

  • Add new items every month. Keeping your store updated will not only keep current customers loyal, but it will also attract new ones.
  • Take quality photos. Professional looking images make your site more credible and attractive. Avoid using blurry and mediocre photos, because they can drive potential buyers away.
  • Write a detailed description. Your description should be thorough enough to promote the product and all it has to offer. Don't sell it short by labeling it with a generic description.
  • Think about titles, tags, keywords and SEO. You'll want to know how the system works by using titles, tags, keywords, and SEO to your advantage. Research the words that generate the most traffic, and use them for your products.
  • Prioritize visuals. Etsy offers a subscription payment model, Etsy Plus, for sellers. This subscription costs $10 per month. When you sign up, you get 15 listing credits and $5 in Etsy Ads credits.

Plus Subscriptions come with customizable options for your store's appearance. For example, you'll get access to new banner templates and featured listing options to highlight specific products. You can get discounts on custom Hover URLs to send to customers, and you'll get discounts on custom shipping boxes, business cards, and other marketing materials. Additionally, you can set up restock alerts so customers can sign up to get automatic notifications when the items you're selling are back in stock.

4. Market your product or service.

Social media is the best support system for your Etsy venture. As soon as you open your store, create accounts on various platforms to promote your products and build a following.

Cordero is active on social media, interacting with his audience as often as possible. He notes that it's important to show the person behind the product to connect with buyers on a more personal level. Being active on all social media sites, such as Facebook, Twitter, Instagram, and Pinterest, will help increase your sales.

“Allocating time for them is going to be the hardest part,” Cordero told Business News Daily. “Once you determine which social media outlets are driving the most traffic back to your store, you can then take the next step and start spending money on targeted advertising through those channels.”

Additionally, he recommends that new sellers make themselves as visible and accessible as possible.

“There are many benefits to virtual stores, but one of the downsides is the lack of face-to-face interaction with customers,” Cordero said. “To keep up, you must offer quick resolution to customer questions and comments and of course to delivery of purchases.”

Tip: The best way to promote your Etsy shop is to actively join social media platforms like Facebook, Instagram, and Pinterest, and engage directly with your followers.

5. Determine your packaging and shipping process.

Research various packaging and shipping options to find the one that best suits your products and business. Just because something is the most affordable doesn't mean it's the best choice for all buyers.

You may want to consider offering a more extensive shipping method that includes tracking information, signature confirmation, and insurance. Make sure you know the expenses so you can include the right costs for your customers.

“Many times, customers are last-minute shoppers looking for gifts and need those gifts to arrive quickly,” Cordero said. “Expedited shipping gives them that option and also gives you a way to make more profit on shipping.”

Additionally, Cordero recommends that you make sure to include a “void filler” to avoid movement or damage during transit. Using kraft paper or packing peanuts is a simple solution to this problem.

For more advice on managing the shipping process, visit Business News Daily's guide for ecommerce sellers.

Benefits of using Etsy

Etsy may be a better choice than other online selling platforms – and traditional brick-and-mortar stores – for the following reasons:

  • Wide group of buyers: Etsy's user base consists of approximately 7.52 million people. That's a lot more than most Etsy alternatives. The numbers are also several times larger than the audience you can build through physical operations.
  • No geographical restrictions: Visitors to physical stores may be limited to those who can physically access them. Instead, anyone with an internet connection can access your Etsy shop. This dramatically expands your potential customer base.
  • Native ads: Through Etsy Ads, you can pay to have your products stand out on Etsy search, marketplace pages, and category pages. This may result in buyers choosing your brand over your competitors. Not all online marketplaces include these native ads.
  • Additional business-friendly tools: Most other online marketplaces do not offer the website customization, business cards, and shipping materials available through Etsy Plus. These tools can help you make a good first impression and continue to build on it after your buyers make a purchase. This could be the start of how you keep customers coming back again and again.

Etsy can be for everyone

There are few barriers to starting your own Etsy shop. The bigger obstacle may be setting up your store properly, in a way that maximizes potential customer interest. However, if you follow the steps above, this challenge will be easy to overcome. Success selling your creations on the internet may be just around the corner.

Making the Most of Yelp: A Small Business Guide

Making the Most of Yelp: A Small Business Guide

April 19, 2024 Add Comment

Nearly 4 in 5 Americans regularly read reviews of local businesses before visiting or making a purchase and, according to BrightLocal, an even higher proportion of consumers are likely to use companies that respond to their online reviews. That’s why it’s extremely important to take advantage of top review sites like Yelp to successfully market your business locally.

What is Yelp?

Yelp is a crowd-sourced review site that launched in 2004, and is accessible online and via its app. The website features listings for millions of companies and targets customers in a specific region. Users can rate local businesses and leave comments on their performance. [Related article: How to Reach Your Target Customer]

Yelp does not verify user reviews; however, it uses a sophisticated algorithm to detect fake or malicious postings. Yelp is a popular website, generating more traffic than YellowPages.com and WhitePages.com, so it’s a great way to attract potential customers and convert them into buyers.

How can I use Yelp for my small business?

Yelp can be a great resource for small businesses, but you have to be proactive to get the most out of it. We recommend following these four steps to utilize Yelp for your company’s growth.

1. Claim your business Yelp page.

“Chances are, if you haven’t already created a Yelp listing for your company, someone else has,” said Rochelle Sanchirico, global director of SMB marketing at Spotify. She suggests doing a search to see if a listing for your business has already been created, perhaps by a customer.

Yelp also prompts you to find your business at the beginning of the registration process. “If your business is already listed, Yelp allows business owners to claim or ‘unlock’ their business page,” Sanchirico said.

To claim your business name, go to the Yelp claim page and enter your company’s name. Yelp will search its database to see if it already has a listing. If it does, follow the on-screen prompts to claim it. If it doesn’t, click “Add to Yelp for free” to begin registering. You’ll then be taken to an account creation page where you can enter your business details. Then you’ll receive a code either by email or phone to verify your identity.

2. Optimize your Yelp page.

Setting up your Yelp page takes minimal effort, but it’s just the beginning of the process if you truly want to take advantage of your listing. After all, a basic, no-frills listing is unlikely to attract many customers. Yelp offers a number of customization and optimization options that can enhance your page from a marketing perspective.

“A picture is worth a thousand words, especially when someone is looking for a good restaurant to eat at or something they might be interested in purchasing,” Sanchirico added. 

With this advice in mind, consider adding imagery to your page that shows off the products you offer. Optimizing the platform won’t just help paint an accurate picture of your business, but it can help customers easily find your company. Here are some of the most effective, free ways to apply your profile:

  • Categorize your business correctly. There are 22 main categories and hundreds more subcategories on Yelp. For example, there are 157 subcategories for “restaurants,” from “Afghan” to “wraps.” You can choose up to three categories for your business. Choosing the correct classifications gives you a much better chance of being found by those searching for your products or services.
  • Write a great business description. You have 1,500 characters to sell your business to page visitors. Here, include your specialties, the experience of your staff and reasons consumers should favor you over your competitors. Network by creating a description of a company you’d be happy to connect with.
  • List your business hours. Let people know when they can frequent your business or the best time to reach you.
  • Include additional information. You can add further information to your profile that customers will find useful, such as whether you have Wi-Fi, on- or off-street parking, allow dogs, or offer takeout.
  • Use relevant keywords. You can make it easier for users to find your page by including applicable keywords for searches.
  • Add photos and videos. Consider featuring pictures that showcase your unique enterprise, including the food you sell, clothing you make or the design of your sales floor. Use one of the best photo editing apps to make your pictures both professional and appealing.
  • Provide your contact information. Add your company’s website URL, email address and phone number to your profile.
  • Keep updating your profile. A Yelp profile that has not been updated lately sticks out for the wrong reasons. Keep your content fresh by regularly highlighting special offers and making announcements. 
  • Link to your Yelp profile. You can attract the attention of Yelp’s algorithm by linking back to your Yelp profile from your business’s website. 
  • Reward check-ins. Yelp users can “check in” when they visit a business in person. Incentivize visitors to come to your premises by rewarding them with a freebie or a discount on a future purchase. You could even combine offers with a customer loyalty program.
  • Match your NAP information to your Google Business Profile NAP. “NAP” refers to a company’s name, address and phone number. Make sure the NAP on your Yelp profile is the same as on your Google Business Profile for a better chance of being featured in the “local pack,” which is the listing of three businesses with an accompanying map on a Google results page.
  • Provide all locations. If your business operates from more than one physical site, make sure you create a separate profile for each establishment. 
Did You Know?Did you know

Companies featured in Google’s “local pack” receive many phone calls, email inquiries and web visits because they’re at the top of the search results page. Since Google chooses the “local pack” based on the number of “citations” with matching NAP information, Yelp listings with the same NAP will work in your favor. Learn more ways to make Google work for your business.

Some of Yelp’s tools do have a price. It’s often worth paying for at least some of these functions, because they present some huge optimization opportunities:

  • Add a call-to-action (CTA) feature. For $2 a day, you can add a CTA button to your page, inviting visitors to book an appointment, print a voucher, visit your premises and obtain a quote. Learn how to develop a CTA.
  • Remove competitors’ ads. You can remove the “You Might Also Consider” section, which features links to your competition on your profile, for $1 a day.
  • Organize images. For an additional $1 a day, you can choose the order in which images appear on your page. Otherwise, Yelp randomly presents your pictures and snapshots customers upload to your listing when they leave a review.
  • Offer Yelp deals. Offer visitors to your profile a discount on products or services. This can stimulate sales, but Yelp charges a 30% commission.
  • Sell gift certificates. You can also offer gift certificates to visitors, for which Yelp takes a 10% fee.

3. Attract more Yelp reviews.

Yelp will not reach out to customers requesting reviews; the platform has even gone as far as “outing” businesses that break this rule. But there are plenty of ethical ways to subtly encourage customers to leave positive comments on your page. Here are the best ways of build your Yelp reviews:

  • Link your Yelp review page from your company’s website.
  • Add a review carousel to your website to highlight the testimonials.
  • Use Yelp stickers on your premises.
  • Promote your most favorable reviews on your company’s social media channels.
  • Give customers a great introduction to your business with a special first-time offer. 

Bradford Hines, a digital marketing strategist and founder of YumDomains and HungryKids.org, suggests posting reminders to leave your business a review throughout your website and store. 

“[Place] a sticker on your window, a friendly reminder on your menu and marketing materials, and then the Yelp review plugin in the footer of your website,” he said. “Try linking your Yelp listing in your email signature or on your company website. … If you include a link to your Yelp profile on your ‘thank you’ page after a user fills out a form, you don’t have to worry about hurting conversion rate.”

4. Rank higher on Yelp.

“One of the best ways to ensure that your Yelp listing ranks well is to get as many reviews as possible,” said Brandon Seymour, SEO analyst and owner of Beymour Consulting. “This is particularly the case with search engines. For instance, the more reviews and online presence your business has, the higher it will appear when customers do a search on Google.”

How do I manage negative Yelp reviews?

Business owners naturally worry about handling negative customer reviews on Yelp and other platforms. Bad reviews are unavoidable, but how you respond can make all the difference.

If your business receives a bad Yelp review, here are the best ways to address them:

  • Don’t take it personally. People are entitled to their point of view, no matter how misguided you believe they are. Make the goal to resolve the dispute rather than proving the critic wrong.
  • Never let a crisis go to waste. Although a bad review is not an existential crisis, it might feel that way in the first few moments after reading one. Consider the review instead as an opportunity to learn to avoid making the same mistake. 
  • Respond quickly to the review. Try to respond to the patron within two days – one week at the latest.
  • Be polite whenever possible. Thank the reviewer for bringing the problem to your attention and apologize for their bad experience. Additionally, it never hurts to offer a discount on a future purchase.
  • Address their concern directly. According to a study by ZenBusiness, 1 in 3 consumers will reverse their review if they feel the company has dealt with it adequately.
  • Try to take the discussion offline. Dealing directly – but privately – with the customer will, in many cases, resolve the issue. It’s better to avoid having a detailed conversation in public about your business’ perceived failures. Respond to the review to explain how it has been addressed.

Remember that most people will ditch a company over bad customer service, so set the course for a positive relationship right from the start to lessen the chance of earning a negative review.

Yelp FAQs

As you build your Yelp page to attract and retain customers, you may have additional questions about getting the most out of the platform. Here we answer some of the most common questions from Yelp users.

Can you pay to remove poor Yelp reviews?

Yelp typically will not remove poor reviews upon request. However, you can appeal for a review to be removed if it contains hate speech, lewdness, harassing content or threats. Consider engaging in the Yelp Advertising Partner Program to boost sales.

What are some alternatives to Yelp?

Besides the digital marketing opportunities through Google and Facebook, according to BrightLocal, these are the main Yelp alternatives for business reviews and the percentage of consumers who use them to evaluate local businesses:

  • TripAdvisor – 36%
  • Better Business Bureau – 31%
  • Apple Maps – 13% 
  • Healthgrades – 12%
  • Trustpilot – 7%

What advertising options are there on Yelp?

You can pay for your business to be listed at the top of relevant user searches for your products or services. Users reviewing your ads can be targeted by both location and keywords. With Yelp you’re charged every time someone clicks on an ad, just like a Google Ads campaign. Consequently, separate solutions are available for local and national companies. [Learn the difference between advertising and marketing to make the right choices for your business.]

TipTip

Yelp’s reporting platform for tracking your leads and inquiries is a lot harder to use than the analytics you get from Google Ads campaigns. You may want to use one of the best CRM software options to help manage your leads.

Is Yelp good for SEO?

Yelp will probably not help your business rank higher in search results, as all links to your website are no-follow links. However, Google is likely to consider a Yelp page a reliable citation source for Google Business Profile purposes. If your NAP details on Yelp are identical to your Google Business Profile, it may increase your chances of being featured in Google’s “local pack.”

Can I remove my Yelp listing?

Yelp often lists businesses in its directory without seeking the owner’s permission first. You don’t really have a choice about whether your business is on Yelp or not – it will not remove your listing even if you request it.

How important is Yelp to my company’s success?

If you’re not taking advantage of the platform, you’re missing out on opportunities to market your company to local customers. If you aren’t engaging with users who leave reviews, your business will seem disconnected from its clientele. Although if you claim your business page, optimize your profile, encourage and respond to reviews, Yelp can be an impactful marketing tool.

Sara Angeles contributed to the writing and reporting in this article. Source interviews were conducted for a previous version of this article.